Discover your Hot Buttons

Not only is it important to understand how people respond to conflict, it is useful to know what kinds of situations are most likely to create conflicts. This test presents a subset of frequently occurring hot buttons used in the Conflict Dynamics Profile (CDP). It is not meant to be a comprehensive examination of hot buttons but rather a way of introducing and illustrating the concept. You will only be shown your highest scoring hot button. If there are ties, only one hot button will be displayed.

Hot buttons are but one part of the CDP, which incorporates a comprehensive look at both constructive and destructive responses to conflict. We urge you to read more about the CDP on the other pages of this site.

In this test, please indicate how upset you get when you have to deal with various kinds of people and behavior. These items ask you to indicate which situations produce the most and least irritation and frustration for you-the kind of irritation and frustration which leads to interpersonal conflict in the workplace. For each of the following items, please indicate how upset you get in this situation.

Definitions of Rating Scale
1 = not at all This situation does not upset me at all
2 = a little This situation upsets me to a small degree
3 = moderately This situation upsets me to a moderate degree
4 = considerably This situation upsets me to a considerable degree
5 = extremely This situation makes me extremely upset

Please complete the following:
When I have to work with someone who...
1. Believes he/she is always correct


Not at all

A little

Moderately

Considerably

Extremely

2. Isolates himself/herself from others


Not at all

A little

Moderately

Considerably

Extremely

3. Exploits others


Not at all

A little

Moderately

Considerably

Extremely

4. Is abrasive


Not at all

A little

Moderately

Considerably

Extremely

5. Seldom praises good work


Not at all

A little

Moderately

Considerably

Extremely

6. Will not make changes based on input from others


Not at all

A little

Moderately

Considerably

Extremely

7. Is self-centered


Not at all

A little

Moderately

Considerably

Extremely

8. Focuses on the negative


Not at all

A little

Moderately

Considerably

Extremely

9. Tries to undercut people at work


Not at all

A little

Moderately

Considerably

Extremely

10. Is a "know it all"


Not at all

A little

Moderately

Considerably

Extremely

11. Does not reward hard work and loyalty


Not at all

A little

Moderately

Considerably

Extremely

12. Is arrogant


Not at all

A little

Moderately

Considerably

Extremely

13. Cannot be trusted


Not at all

A little

Moderately

Considerably

Extremely

14. Is not open with other people


Not at all

A little

Moderately

Considerably

Extremely

15. Fails to give credit to others for their contribution


Not at all

A little

Moderately

Considerably

Extremely

16. Is a brown-noser


Not at all

A little

Moderately

Considerably

Extremely

17. Takes undeserved credit for others' success


Not at all

A little

Moderately

Considerably

Extremely

18. Does not seek input from others


Not at all

A little

Moderately

Considerably

Extremely

19. Is not appreciative of hard work by others


Not at all

A little

Moderately

Considerably

Extremely

20. Is very sarcastic


Not at all

A little

Moderately

Considerably

Extremely