Managing differences

There are five types of response to situations of profound differences - a disagreement or conflict - depending on the way we balance own own interests and those of others:

  • Avoiding: parties pretend that there is no difference and ignore it. Generally, this behavior does not bring a solution and, often, over time, the difference is getting more important, which leads to another type of response;
  • Confrontation: the relationship between the protagonists becomes a permanent and open war. Each one tries to maximize its interests which leads to one party winning and the other one necessarily losing everything;
  • Flight: one party decides to let the other win, without offering resistance. The frustration is high and the conflict is not resolved, but repressed, with a strong likelihood of a desire for revenge;
  • Compromise: one of the most common solutions. Each of the protagonists gives a little - and very often every one is frustrated;
  • Collaboration: in many cases, it is the most advantageous solution both parties. As a rule, it does not arise spontaneously. it requires an intervention, for instance of a neutral, to allow parties to convert their positions, seemingly inflexible, into interests that are mutually beneficial. It is what is termed "win-win: both players are victorious.
The management of differences is the definition and implementation of individual and collective strategies that emphasize collaboration.

Why is is this that important? The main reason is because disagreements that are ignored or mismanaged would entail a very high financial and human cost . Ask yourself: Is there a tense atmosphere between some key people in your organization? Are there situations in which the dialogue with customers is difficult? Now imagine that
  • You can increase the skills of your employees so that they improve their own ability to manage everyday disagreements and accept the differences that separate them from others
  • You have the skills and master the method to resolve the misunderstandings between individuals, teams, or between different groups of people
  • You can manage the relationship with your "most difficult" customer brilliantly
  • You have productive and positive board meetings where the agenda and timing are always respected...

See how Convirgente can help to achieve all this.